Store Policies
We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our Policy section. If there’s something we missed please reach out and we'll be happy to help you.
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For any issues or concerns, please contact vania@sosgloss.com.
Returns
To ensure the highest standard of quality and safety for our customers, we do not accept returned products.
Refunds
Refunds will only be issued for items that were damaged during transit. Should you receive a damaged product, please notify us within 3 days of receiving the damaged item(s). Be prepared to send a photo of the damage and fill out a refund form before a refund can be issued. Please allow 3-5 business days before receiving returned funds. We do not offer exchanges at this time.
Shipping
All products are shipped First Class Priority and will ship within 2-3 business days upon confirmation of payment. We currently only ship throughout the US and do not offer international shipping. We do not ship to PO boxes. Please note that holidays and Covid-19 may impact normal shipping times. As a benefit to our customers, we offer free shipping on orders greater than $35.00.
Payments
Acceptable forms of online payment include all major credit/debit cards and PayPal. For physical purchases, we also accept Cash App and cash payments.